Refund Policy
Thank you for choosing Little Hands Big Signs! We strive to provide high-quality digital content for learning ASL (American Sign Language) in a fun and engaging way. Since our products are digital downloads, please take a moment to review our refund policy below.
Digital Product Refund Policy
Due to the nature of digital products, all sales are generally final. Once an eBook is purchased and downloaded, it cannot be returned or refunded. We recommend reviewing product descriptions and samples carefully before purchasing.
Refunds in Exceptional Cases
In exceptional circumstances, refunds may be granted at our discretion under the following conditions:
- Technical Issues: If there is a technical issue that prevents you from accessing the eBook or digital content, and the problem cannot be resolved after troubleshooting with our support team.
- Accidental Duplicate Purchase: If you accidentally purchased the same product twice, please reach out to our support team within 7 days, and we will review your case.
How to Request a Refund
If you believe you qualify for a refund based on the criteria above, please contact us at info@littlehandsbigsigns.com with the following information:
- Order number
- Date of purchase
- Brief explanation of the issue
Our team will review your request and get back to you within 3-5 business days.
Non-Refundable Situations
Please note that refunds cannot be issued for:
- Change of mind after purchase
- Incorrect product selection
- Failure to download or use the product after purchase
Contact Us
If you have any questions about our Refund Policy or need assistance with your purchase, please contact us at info@littlehandsbigsigns.com. We’re here to help!
Thank you for understanding our policy. We hope you enjoy learning ASL with Little Hands Big Signs!